Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
friendly staff
great location
small room size
construction nearby
7.8/10
Very good
Rooms
7.7
Location
8.8
Service
8.0
Dining
7.4
Guest reviews
7.8/10
based on 13 reviews
8.8
8.8/10 based on 7251 reviews
Frederick
United Kingdom,
May
2024
8.0/10
The hotel is in a prime location, right in the heart of Berlin next to the Opera and Concert Hall, with many famous spots nearby. The rooms are generally clean and comfortable, offering a very cozy stay. Despite some minor issues like a broken bathroom lock and a faulty tap, the overall comfort is commendable. The staff, although friendly and helpful, had a few stern-faced management members. The location is amazing, especially for exploring the city and being close to public transport. The dining experience was delightful with a great selection, but the iPad-only ordering system could be frustrating. Overall, a worthwhile stay with superb location benefits.
Rooms
8.0
The rooms were generally clean and comfortable, providing a cozy stay despite some minor issues like a broken bathroom lock and a faulty tap.
Service
7.0
The staff was friendly and helpful, though some management members seemed stern-faced.
Location
9.0
The hotel is in an amazing location, right in the heart of Berlin next to many famous spots and convenient for exploring the city.
Dining
8.0
The dining experience was delightful with a great selection of meals, yet the iPad-only ordering system could be frustrating.
Facilities
Clifford
United States,
May
2024
7.6/10
The hotel room was the quietest I've ever stayed in, despite not overlooking the main. It could be a bit bigger for one person, which was okay. However, the lack of insulation made it uncomfortable, as we could hear every sound from neighboring rooms and hallway.
Rooms
7.0
The room was quiet and acceptable for a single person.
Service
9.0
The staff was very helpful and courteous, especially the concierge and housekeeping who were polite, efficient, and caring about guests' needs.
Location
8.0
The location was ideal for sightseeing, being close to major attractions, public transport, and away from busy areas.
Dining
6.0
The dining experience was average with a variety of fresh options, although the atmosphere and service could be improved.
Facilities
8.0
The hotel offers various services like room service, laundry, and shuttle options.
Bob
United States,
February
2024
7.4/10
The hotel has a stylish and functional design, although the rooms are quite small. The location is incredible, offering easy access to many attractions, but the immediate area lacks dining options, making it quiet at night.
Rooms
7.0
The rooms are stylish but quite small. I found the toilet uncomfortable due to the size.
Service
9.0
The staff were knowledgeable about the city and provided great touring advice.
Location
8.0
The location is perfect for visiting main sites and attractions, but there are limited dining options in the immediate area, leading to a quieter night atmosphere.
Dining
7.0
The dining can be overpriced, so consider exploring nearby restaurants. I found the bread enjoyable.
Facilities
6.0
The sauna area lacked replenished drinking glasses.
Matt
United Kingdom,
February
2024
8.8/10
My stay at the hotel was absolutely delightful. The rooms were glorious, clean, and very comfortable, spread over two floors with a small studio upstairs and an extra bathroom. However, I must admit that the concierge charging €2 euros more for TV tower tickets was a bit of a letdown, making us pay €21.50 instead of €19.50 each.
Rooms
8.0
I loved the layout of the rooms, they were spacious and very comfortable.
Service
9.0
The level of service at the hotel was exceptional. The staff was incredibly kind and welcoming, offering us hot tea and biscuits in the beautiful reception area. The service throughout, including in the bar and restaurant, was professional and friendly. I truly felt they cared about our stay.
Location
9.0
The location of the hotel was perfect for exploring the city. It was very central, making it convenient to get around and explore different attractions. Additionally, being close to public transport made it even more accessible.
Dining
9.0
I had a fantastic dining experience at the hotel. There were plenty of options for both me as a vegetarian and my vegan husband. The variety and quality of the food were impressive, and we were pleasantly surprised by the array of Turkish dishes available.
Facilities
9.0
The hotel's facilities were top-notch, providing everything we needed for a comfortable stay. From room service to tour assistance, they had it all covered.
James
United States,
January
2024
7.6/10
I was quite pleased with the hotel overall. The rooms, although a bit compact, were well-equipped and exactly like the pictures shown when I booked. The decor was lovely, and the bathroom was nice. However, there were some issues with the service that left me disappointed. Moreover, the location was superb for sightseeing, shopping, and dining with key attractions within walking distance, yet the immediate area lacked nighttime entertainment options. The dining experience was a bit repetitive, and some specific requests were not accommodated, but the quality and variety of food were exceptional. Despite its flaws, I found the hotel to be a good choice for exploring Berlin.
Rooms
8.0
The rooms were quite compact but well-equipped, and the decor matched the pictures from the booking. The bathroom was nicely done.
Service
6.0
The service had its ups and downs. This affected our dining experience negatively.
Location
9.0
The location was excellent for exploring the city, with major attractions, shopping areas, and dining options within walking distance. However, the immediate area lacked nighttime entertainment.
Dining
7.0
Despite the repetitive nature of the dining options and some unmet requests, the food quality and variety were exceptional.
Facilities
Valerie
United Kingdom,
December
2023
6.4/10
The hotel is a bit of a mixed bag. The entrance looks posh, but the rooms tell a different story. The room size was good, but the location within the building wasn't ideal. The service was lacking in English skills and professionalism but the location is very central in Berlin city center. The dining experience was a bit slow but offered good choices. The facilities are average.
Rooms
7.0
The room was quite spacious with plenty of space.
Service
5.0
The service was not up to par, with language barriers and unprofessional behavior.
Location
8.0
The hotel is in a really nice area of central Berlin with excellent transport links.
Dining
7.0
The dining experience was good overall but slow in preparing tables.
Facilities
6.0
The facilities were average.
Mark
United Kingdom,
October
2023
8.0/10
The hotel has a bit of mixed messaging with its posh entrance and average room size, but for a solo traveler, it's okay. The service was exceptional with a lovely reception area offering hot tea, and the staff were very helpful in providing insights and suggestions for Berlin. The location is excellent for exploring central Berlin, although there was some construction opposite the hotel. The dining experience was worth the extra cost, and the facilities were well-equipped.
Rooms
7.0
The room size was a bit smaller than expected compared to the standard room, but it was adequate for one person.
Service
9.0
The service was top-notch; the staff went above and beyond to ensure a pleasant stay and offered valuable local recommendations.
Location
8.0
The hotel is situated in a really nice area of central Berlin with excellent transport links and close to major attractions, making it an ideal base for sightseeing.
Dining
8.0
The dining experience was enjoyable with fresh ingredients, worth the extra cost.
Facilities
8.0
The hotel facilities were well-equipped and added to the overall comfort of the stay.
friendly staff
small room size
Thomas
United States,
September
2023
8.2/10
I had a great stay at the hotel. The rooms were spacious, with a very comfortable kingsize bed and a tiny balcony overlooking the street below. The service was exceptional, the staff were extremely helpful and welcoming. The location was perfect for exploring Berlin, close to major attractions and convenient for transportation. The dining options were good with a variety of choices. Overall, it was a fantastic experience with some minor room for improvement in some areas.
Rooms
8.0
The room was slightly larger with no storage but had a comfortable kingsize bed and a tiny balcony. It was spacious overall.
Service
9.0
The staff were extremely helpful and friendly, making us feel well taken care of.
Location
9.0
The hotel's location was excellent, close to major landmarks and attractions in Berlin, including the Christmas market.
Dining
7.0
The dining experience was good with a decent variety of options, though some minor improvements could enhance the overall experience.
Facilities
8.0
The facilities were adequate, offering everything needed for a comfortable stay.
Charles
United States,
August
2023
9.2/10
The hotel was perfect, with easy and professional check-in, a nice sauna which is important in the winter, and great rooms with TVs and big bathrooms. However, the corridors were a bit peculiar, leading us past the staff's room where the red carpet on the floor ended.
Rooms
9.0
The rooms were very nice and included a TV and big bathroom.
Service
10.0
The staff who greeted us late on Friday night at the entrance desk were extremely helpful and friendly.
Location
10.0
The location was superb, right next to the Christmas market and within easy reach of most landmarks in Berlin by taxi for a few euros.
Dining
8.0
The dining experience was good with lots of choices and well-maintained public areas.
Facilities
9.0
The sauna was nice and crucial in the winter.
Stuart
United Kingdom,
July
2023
8.0/10
The hotel is situated in a quiet location with comfortable rooms overlooking the backyard, offering a well-stocked mini bar. The small balcony faces a concrete wall, reducing the view but ensuring peaceful surroundings. The service was a mix of politeness with moments of condescension, yet generally helpful and accommodating, including a reduced fare for transport. The location is ideal for exploring the city, being within walking distance of Gendarmenmarkt and various dining options. The dining experience was pleasant with a friendly atmosphere and a variety of options available.
Rooms
8.0
The rooms were very comfortable and quiet, with a well-stocked mini bar.
Service
7.0
The service was polite with slight condescension at times but overall helpful, offering reduced fares for services.
Location
9.0
The location is fantastic for sightseeing, close to Gendarmenmarkt and a variety of restaurants, within walking distance.
Dining
8.0
The dining experience was friendly with plenty of options available.
Facilities
Sydney
United Kingdom,
July
2023
8.4/10
The hotel had quiet rooms, comfy beds, and was clean, though they could be a bit bigger. It offered a peaceful stay away from noise, but may lack space for more than one person comfortably.
Rooms
8.0
The rooms were quiet, beds really comfy, and clean.
Service
9.0
The staff made immediate arrangements and were attentive, pleasant, and very helpful.
Location
9.0
The location was excellent, near Gendarmanmarkt Square and close to Berlin's main attractions, offering a tranquil environment away from the busy areas.
Dining
8.0
The dining experience was good value and of very good quality, though a bit less compared to other places.
Facilities
8.0
The hotel provided valuable insight about Berlin and offered helpful assistance for a pleasant stay.
John
United States,
June
2023
7.6/10
My stay at the hotel was a mix of comfort and inconvenience. The room offered a cozy bed and beautiful marble bathroom, but housekeeping entered despite the 'do not disturb' sign, and the location was a bit tricky to navigate with long, uncomfortable hallways and stairs.
Rooms
7.0
The room was small but comfortable with a very cozy bed and beautiful marble bathroom. It was well-equipped with lovely Babor products and all expected comforts.
Service
8.0
The service was helpful and friendly, with excellent dinner recommendations, although timing could be better as some services closed early.
Location
9.0
The location was excellent, close to major sights like Checkpoint Charlie, Berlin Wall, and Brandenburg Gate. It was quiet, convenient to public transport, and within walking distance of all main attractions.
Dining
6.0
The dining experience was adequate but slightly subpar for a 5-star establishment, with some chaos due to overcrowding and limited staff.
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